Industrial Technical Services

Refurbishment
Miller Weld Repairs
Download Center

WTC Maintains a Full Service Group through Industrial Technical Services ( I.T.S.). With over 65 years in the weld control industry, we have the experience to insure a rapid diagnosis of your problem.

In order to provide quick and accurate support, we do require the following information:

1. Model Number
2. Serial Number
3. Software Number
4. Software Revision
5. A full description of the problem, including relevant history.

I.T.S. provides full customer support by offering the following services:

Free Phone Consultation 877-982-7378

I.T.S. maintains a toll free phone line for customer support. Phone support is provided at no charge. Often we are able to resolve problems over the phone. This should be the first step, when control problems are suspected. Many times the problem is determined to be external to the weld control, by eliminating the weld control, time and money can be saved.

Electronic Mail: Fill out our form

Our engineering and technical staff are only a note away using their dedicated e-mail address. If your problem can be handled over electronic means, we invite you to use this means of communication. Just click on the address above. We will be sure to respond in kind as soon as we get your correspondence.

Our products are designed and manufactured for years of trouble free service, but like all complex devices, failures can occur. When the problem is in the weld control, we provide the best service for it. We know our products inside and out. Our service always includes updates to the latest engineering revisions and software. Not only is the control returned to full operation, but we perform extensive testing and burn in procedures. Your control is returned ready to provide years of trouble free service once more.

Rental Program

We understand that our products play a vital role in your operations. Some times you just can't do with out it. I.T.S. Maintains a full rental stock. Overnight deliveries insure a rapid return to normal operations at your plant.

Field Service

I.T.S. can come to you. We are one of the few weld control manufacturers to maintain traveling service technicians. From control installation and training to repair and resolving weld quality problems,

I.T.S. Provides the best customer assistance possible. Although no one looks forward to trouble, and we sincerely hope that you will never have a problem, rest assured that I.T.S. will be there for you.

On-Site Training

Do you have a resistance welding training need?

I.T.S. Can help. We have a trained staff of technician and engineers that can visit your location to provide top quality training to your organization.

Just send your request for training by calling us at 877-982-7378 or fill out our e-mail form.

Software Support

Looking for a software driver or file for your welding machine?

I.T.S. Provides the latest software drivers available on the web.

Click here to see list of the Download Files